Bach to Baby London Ltd: E-ticket Terms & Conditions

Candlelight Concerts Club and Bach to Baby are trading names of Bach to Baby London Ltd, a company registered in England and Wales under company number 09409734 and with our registered office at International House, 36-38 Cornhill, London EC3V 3NG.

Please ensure that you read these terms and conditions carefully. Making a ticket purchase from the website indicates that you accept these terms. Please note that the terms and conditions set out in this document may be amended from time to time in accordance with clause 3 below. The terms and conditions will be effective from the date that they first appear on our website. If you would like to obtain a copy of any previous terms and conditions for a period in which you purchased a ticket, please contact us at or

“We”, “us”, “our” etc. are references to Bach to Baby London Ltd. References to “you”, “your” and “you’re” are references to the ticket purchaser.

General Terms and Conditions

  1. These terms and conditions constitute the entire agreement between you and Bach to Baby London Ltd. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty (express or implied) made or given by or on behalf of us that is not set out in these terms and conditions.
  2. These Terms and Conditions are governed by English law. Any dispute or claim arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the English courts, although Bach to Baby London Ltd retains the right to bring proceedings against you in your country of residence or any other relevant country.
  3. We reserve the right to amend these terms and conditions at any time. Any amendments to these terms and conditions will be effective from the date that they first appear on our website.

Terms and Conditions for E-Ticket Purchases

  1. Tickets may be purchased either online through our website or at our events. These terms and conditions apply exclusively to tickets purchased through our website (“E-Tickets”). E-Tickets are sold by Bach to Baby London Ltd using a ticketing solution provided by Class Carnet Ltd.
  2. Purchasing an E-Ticket constitutes an acceptance that you are to be bound by these terms and conditions to the exclusion of all others in relation to the E-Ticket, your conduct at the events and your rights. If E-Tickets are purchased on behalf of a third party, you accept these terms and conditions on behalf of that third party and shall ensure that these terms and conditions are complied with by that third party.
  3. To purchase E-Tickets from us, you must be over the age of 18 and have a valid debit/credit card issued in your name.
  4. The price of the E-Ticket you have chosen to purchase will be set out on our website at the specific time you place your order. Our prices may change at any time, but price changes will not affect orders already placed and E-Tickets that have already been purchased.
  5. E-Tickets will be sent to the purchaser by email to the email address provided at the time of purchase. The E-Ticket will also contain a validation code and details of the E-Ticket’s expiry date.
  6. You will be asked to present the E-Ticket and validation code to gain admission to a Bach to Baby event. You may either present a printed copy of the E-Ticket or show us a copy on your smart phone or tablet.
  7. Please check the details on your E-Ticket immediately upon receipt. If you have any concerns, please contact us by emailing us at
  8. If you have not received your E-Ticket within 72 hours of purchase, please contact us at or
  9. We may offer an exchangeable option for specific tickets, which allows you to exchange your tickets for tickets for another event.
  10. The exchangeable option can only be purchased at the time the tickets are bought and cannot be purchased retrospectively. The cost of the exchangeable option cannot be refunded under any circumstances.
  11. Exchanges must be requested at the latest by the day before the booked event. The exchangeable option will not be offered for tickets sold on the day of the event.
  12. Exchanges must be to an event within 3 months of the original booked event and where the face price of the new ticket is the same or lower. You may only exchange to an event for which tickets are sold directly on the Bach to Baby website, not to events for which the tickets are sold by an external website or app. Exchanges are subject to availability. No refunds will be offered if the new ticket price is lower. Only one exchange is allowed for each ticket.
  13. You must notify us of any requests to exchange tickets using the method we specify in the ticket email; this may be via email or by using an online system we provide.
  14. E-Tickets cannot be used in conjunction with any other promotion.
  15. Subject to clauses 16, 18, 19 and 20, children are permitted to attend Bach to Baby events free of charge if accompanied by a responsible adult ticket holder. For Candlelight Concerts Club, children require a ticket for entry.
  16. All children attending a Bach to Baby or Candlelight Concerts Club event must be accompanied by and remain under the care of a responsible adult ticket holder over the age of 18 years old at all times. Groups of 2 children or fewer must be accompanied by one adult ticket holder. Groups of more than 2 children must be accompanied by at least two adult ticket holders, with a minimum ratio of one adult to 2 children.
  17. E-Tickets may be purchased for private use only. Only individuals may purchase E-Tickets through our website. E-Tickets may not be purchased for commercial use or by corporate/commercial entities (including nurseries, schools and childminders etc). For Bach to Baby events, we welcome pre-registered nurseries, schools and childminders at our events – please contact us at to register your business and to find out how your business may purchase tickets.
  18. We accept no responsibility for any loss and / or damage to property or suffered by you and / or your children / the children in your care as a result of attending any of our event, including the evacuation of any event. This does not affect your statutory rights.
  19. All persons over the age of 18 attending our events hereby consent personally and on behalf of any children in their care to the photographing and filming of themselves and any children as members of the audience. It is the responsibility of the adult in charge of children attending an event to seek the relevant consent in relation to this clause from each child’s parent or guardian in advance of attendance at the event. By attending the event with children, the accompanying adult is representing to us that they have sought and obtained the necessary consent in relation to each child that accompanies them and Bach to Baby London Ltd reserves the right to rely on that representation.
  20. All persons over the age of 18 attending our events consent personally and on behalf of any children in their care to Bach to Baby London Ltd using photographs and video footage of themselves and any children, as members of the audience, taken at any event for any purpose including but not limited to publication on our websites and in other promotional materials. Again, by attending the event with one or more children, the accompanying adult is representing to us that they have sought and obtained the necessary consent in relation to this clause for each child that accompanies them and Bach to Baby London Ltd reserves the right to rely on that representation.
  21. The unauthorised use of photographic and recording equipment at our events is prohibited. Any photographs, videos or other recordings taken in breach of this clause may be destroyed and/or deleted.
  22. There is no reserved or allocated seating at our events.
  23. Food and drink may not be permitted in certain venues. If requested, audience members must refrain from eating and drinking in the venue.
  24. As we strive to improve the Bach to Baby and Candlelight Concerts Club experience, the format of the events may vary throughout the year and across the period your E-ticket is valid. E-Tickets are sold subject to our right to alter or vary the programme at no notice to the purchaser. The varying of the format or programme of our events does not entitle you to a refund.
  25. Our liability to you (howsoever it arises) is limited to the purchase price of your E-Tickets.
  26. Please keep your E-Tickets safe. We will not be responsible for any E-Tickets that are lost or stolen.
  27. Once purchased, E-Tickets cannot be exchanged (except in accordance with clauses 9 - 13), re-sold or refunded.
  28. If E-Tickets are re-sold or transferred for profit or commercial gain by anyone other than Bach to Baby London Ltd, they may be voided and the holder may be refused entry to the venue. We reserve the right to cancel ticket purchases which we reasonably suspect to have been made fraudulently.
  29. You shall not be permitted to assign your rights arising under these Terms and Conditions to any third party without our written consent. We may transfer, assign, charge, or sub-contract our rights and or obligations under these Terms and Conditions at any time without notice to you.
  30. It is not the responsibility of Bach to Baby London Ltd to notify E-Ticket holders in advance if an event is cancelled or re-scheduled. However, where possible we will endeavour to notify E-Ticket holders by email.
  31. We do not accept responsibility for any personal property lost or damaged at any of our events, but please let us know if you have lost anything – we may have picked it up.
  32. Personal arrangements including travel or accommodation relating to your attendance at a Bach to Baby or Candlelight Concerts Club event which have been arranged by you are at your own risk. We shall not be liable to you (or any third party) for any such wasted expenditure.
  33. We will not accept liability for any indirect, special or consequential losses, including (but not limited to) loss of profits, revenue, contracts, data or goodwill.
  34. These terms of use do not affect your statutory rights as a consumer. Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence or for any other matter in relation to which it would be unlawful for us to limit (or attempt to limit) our liability.
  35. The ticket holder must comply with these Terms and Conditions and all relevant laws, safety announcements and venue regulations whilst attending the event.
  36. We, acting reasonably at all times, reserve the right to refuse any person admission to any Bach to Baby or Candlelight Concerts Club event without any right to a refund. Further, a breach of these terms and conditions or any unacceptable behaviour shall enable the venue or event management to eject you from the venue without a right to a refund. Whilst inside the venue, you must comply with any reasonable instructions given to you by our personnel or any third party instructed on our behalf.
  37. We reserve the right to refuse any person admission to any Bach to Baby event, if that person is not accompanied by one or more children, without any right to a refund. Further, we reserve the right to eject such a person from the event without refund, if once admitted, we become aware that they are not accompanied by one or more children.
  38. If you tick the optional marketing consent box when purchasing e-tickets, you are consenting to us using your email address to advise you of upcoming events which may be of interest. You have the option to unsubscribe from any email marketing messages from us through the unsubscribe link contained in any of our email messages.
  39. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an “Event Outside Our Control”.
  40. “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

  41. For any further information, please email: or

    Date published 3rd October 2023, Version 3.0